Can we help ?	Who we are	Members	Non-members
Details	Before you order	Pricing	Shipping
More Details	Service Charges	Refunds	Security
Contact	Contacting us	Registering	Letters from Users
Check	Exchange rates	Israel Post Calculator
Go ahead to	Registration form	Order form	Searches & Scans

Detailed Ordering Instructions:

Pricing:

• Pricing in Publishers Showcase: Pricing policy varies greatly between publishers. Some pricelists are wholesale and others retail. Some are frequently updated and many are not. In certain catalogs we have erased the prices to eliminate confusion. In others we explain the price structure on that publishers homepage. Prices onsite are always estimated prices and may not be final. In any case an invoice will be sent by email for approval before we charge your credit card.
  Prices on Virtualgeula.info: Many of these Seforim are privately published and sold from homes. If the author will deliver to us or drop-ship to you, these Seforim will be sold at the quoted price. If the Sefer is not available by a recognized distributor or or the author does not deliver, pickup charges may apply.

• Advance Quotes on books not in catalogs: Pre-quotes non-members on books not found in the catalogs online will require a search charge since the process of finding the best supplier with the lowest price is identical to a book-search.

• Currency: The default currency for all credit card charges will be Israel Shekels. Daily exchange rates can be viewed at the website of the Bank Of Israel. If for any reason you prefer to be charged in US dollars or if find your bank has applied expensive surcharges for Shekel purchases please inform us so we can submit your future charges in US $.

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Shipping:

• International:
  0-5 kilo DEFAULT shipping will be via registered airmail (14-21 days)
  5-20 kilo DEFAULT shipping will be via registered Sea-mail (1-3 months)
  0-20 kilo PRIORITY shipping will be EMS - Express Mail Service (3-6 days)
  
  In Israel:
  0-2 kilo DEFAULT shipping will be via registered mail (1-7 days)
  2-20 kilo DEFAULT shipping will be via postal courier (Same day, Sun-Thurs. only)
  
  A packing and handling fee of 15 shekels is charged per parcel and 25 shekels for parcels over 5 kilo.
• By default we register all shipments. You may choose non-registered mail for your convenience but at your own risk. 
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• Please go to the Israel Postal Authority CALCULATOR to figure out your shipping costs. Prior to actual packing and shipping we can supply cost estimates only. UPS, Fedex and DHL shipping are also available but generally are more expensive than EMS.

Note - You can save on Delivery Costs: If you will be visiting Israel - send ahead your shopping list and we will collate your orders and send them to your hotel or apartment. We forward to local addresses (up to 20 kilo) via post office courier in Jerusalem for 35 shekels and elsewhere for only 55 shekels. 

Exchanges and Refunds:

• VirtualGeula is responsible to get the item you ordered to the shipper of your choice by the time we promised. We cannot be responsible for mistaken orders on your part or negligence on the part of the shipper beyond our willingness to help you claim for lost or damaged books from each shipper according to his policy.

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• We can only exchange new books if you were sent a damaged or incomplete copy and we may be unable to refund  the shipping costs if the publisher or distributor will not assume responsibility for books shipped outside of Israel. Refunds when applicable will be paid in Shekels as credit against future purchases. Arrangements for exchanging new books must be made directly between you and the publisher or distributor. Facsimile copies may have missing lines or pages, if these were missing in the original.

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• All of the used books appearing on our website are displayed with pictures and a description for your examination. Please read the description carefully and ask any questions you feel necessary. These books are sold as is, at direct outlet prices, and may not be returned or refunded.

Participation in a sales events will count as one or more of a member's book search units depending on the nature of the Sale. The particular terms for each Sale (minimum purchase, shipping arrangements, refunds etc.) will be explained on that Publisher's homepage on VirtualGeula. Quantity discounts will not apply on sales.

Many prices are estimated and the final price may be more than anticipated. If the price rise is 10% more than the price we quoted you, we will contact you be email to get your confirmation. All communications will be via email so please respond by email.  If we do not receive an answer to a query or a price quote within 48 hours
we will assume that the edition or quote we emailed you is OK and we will proceed with your order.

Service charges:

Please note we are a book finding service and not a store so search charges will apply to titles not quoted from our on-line catalogs. Subscribers and Members are exempt from online search and quote and phone-back charges.

Please combine small orders. A minimum order is 100 shekels for non-members and 50 shekels for members.

A 3 shekel test charge may be submitted the first time we use your credit card if you don't become a member. No other charges will be made until the book  you order is ready for shipping.

Many Jewish books are published by the author in small editions and are only sold from the author's home.
If the author delivers via post a mail pickup charge of 25 shekels will apply. If the author will not deliver a physical pick-up charge of 35 to 75 shekels will apply in Jerusalem and 75 to 100 shekels outside Jerusalem.

A service charges unit of 35 shekels may apply for: pre-quoting books that are not listed in our website, payment via any means other than a credit card, invalid credit cards, phone calls outside of Israel to obtain missing information.

All service charges will be detailed in the invoice we send you before payment for your review.

Before you order..

• Please state for how long your order is current. Some times it can take up to 60 days to find a Sefer that is out of print. If you do not state a time limit for your order cancellation will not be accepted before 60 days. If there is a delay finding some of the items in your order, after 10 days we may send out what we have found and the remainder will follow when available.
• Since we deal with many suppliers, each of which ships directly to you, bear in mind that a single order of  books from different catalogs may arrive in several  packages. If you request that we collate all your orders into one package there may be a separate pickup charge for each supplier.
• Your credit card may be charged twice: Once when your order is ready and a few days later for shipping costs.
  If your order involves obtaining books from several distributors: We will hold your order for 14 days and then forward what is ready. The other books which are delayed will be sent  separately when they arrive at our office.
• Members will be notified of renewals at the last email address we have on record. The continuous renewal membership will  be charged to your credit card for an additional half-year or year at the going membership rate.

Security:

• Our registration form is SSL secure. 
• We are not connected to a network.
• We are protected by firewalls, anti-virus, and anti-spy ware on our computer and on our server.

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Contacting us: Our first priority is to give personal service to our members

VirtualGeula.com is a book procurement service for dedicated users.
New and occasional users are welcome to contact us via our online forms.
Registering is a short one-time procedure.
We will reply with a direct email address.
If you are a member or a regular user with a short question.
Use Skype to call, chat or leave a message.          
If you have trouble navigating our site or wish to make a recommendation or suggestion.
Please try our webmaster at his direct email address vgeula@gmail.com.

VG spreads more  high-level Limud Torah in the world than both Aish.com and OU.com combined !
.. Yet our budget is less than 1 % of theirs..  If you would like to help or to get involved please contact us at this email.

Some words from our users: About doing business with us on the Web

We all should be concerned about who we do business with on the Internet. Unlike the real Geula the Internet is a very unfriendly place. Since 1997 at VirtualGeula we have been trying our utmost to help our users find the Sefer they need and to charge the correct amount for our service. However if you are new here you may want to read what our older customers are saying.

         Emails from users:     Letters of support from Institutions:  

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  I have read the terms and agree